Toplam kalite yönetim sürecinde benchmarking ve bir uygulama

Abstract

ABSTRACT Today the needs and the wants of the customers chance rapidly, new technologies develop continuously and the new productions are producted. However the effors of the organizations to product developed productions to be cheaper, increases the competition in sales. It is essential for the organizations to find new methots for surviving in this increasing competition medium. For this reason, it is a more realistic way for the organizations to give up the old fashioned organizational notions and the habits which are difficult to applicate and to adopt the management techniques which are appropiate to the conditions of this age. It is essetial for the organizations to acknowledge, the notion of quality for better competition in the world markets, and for the accomplishment of the organizations. It is necessary a management a system which meets the needs of the customers in the orgasation and out of the orgazation since the main purpose of the total quality management is to satisfy the customer. Total quality management aims to prevent the mistakes and to meet the mistakes at a right time, right place and as economic as possible. The new manegement technique which aims to increase the quality to meet the needs and expectations of the customers and at the same time to lessen costs is called ' Benchmarking ' The first chapter of this study deals with the subject area, aims, hypotheses and the background of the study. In the second chapter the main measures which are used to evaluate the quality, Total quality management and the principles of Total quality management with their advantages are introduced. Chapter three consists of the knowledge about orgazational chance, other management techniques in orgazational chance and detailed knowledge about benchmarking. The last chapter deals with a benchmarking which is made comparing the productions of two white goods companies.