Impact of strategic planning on the application of principles of total quality management: A case study of Salahaddin University, Erbil
dc.contributor.advisor | Seyrek, İbrahim Halil | |
dc.contributor.author | Taha, Azad Hussain | |
dc.date.accessioned | 2020-12-29T13:08:09Z | |
dc.date.available | 2020-12-29T13:08:09Z | |
dc.date.submitted | 2017 | |
dc.date.issued | 2018-08-06 | |
dc.identifier.uri | https://acikbilim.yok.gov.tr/handle/20.500.12812/419927 | |
dc.description.abstract | Bu çalışmanın amacı, stratejik planlamanın Toplam Kalite Yönetimi (TKY) prensiplerinin uygulaması üzerine etkisini belirlemektir. Bu amaçla, Erbil'deki Salahaddin Üniversitesinin farklı bölümleinde görev yapan 150 yöneticiden anket yoluyla veriler toplanmıştır. Toplanan veriler SPSS, Microsoft Excel ve SmartPLS yazılımları kullanılarak analiz edilmiştir. Analiz sonucunda stratejik planlamanın TKY prensipleri olan yönetsel liderlik, müşteri odaklılık, verilere dayalı karar verme, sürekli iyileştirme, eğitim ve çalışan katılımı üzerine olumlu etkileri olduğu görülmüştür. | |
dc.description.abstract | This study aims to determine the impact of strategic planning on the application of principles of total quality management (TQM) by studying administrative leaders in some colleges of Salahaddin University, Erbil. For this purpose, a questionaire was distributed to the 150 administrators from different departments of Salahaddin University. The collected data were analyzed by using SPSS, Microsoft Excel, and SmartPLS. As a result of the analyses, it was found that strategic planning has positive effects on the principles of TQM, namely administrative leadership, focus on customers, decisions based on facts, continuous improvement, training and education, and employee involvement. | en_US |
dc.language | English | |
dc.language.iso | en | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.rights | Attribution 4.0 United States | tr_TR |
dc.rights.uri | https://creativecommons.org/licenses/by/4.0/ | |
dc.subject | İşletme | tr_TR |
dc.subject | Business Administration | en_US |
dc.title | Impact of strategic planning on the application of principles of total quality management: A case study of Salahaddin University, Erbil | |
dc.title.alternative | Stratejik planlamanın toplam kalite prensiplerinin uygulaması üzerine etkisi: Salahaddin Üniversitesi, Erbil örneği | |
dc.type | masterThesis | |
dc.date.updated | 2018-08-06 | |
dc.contributor.department | İşletme (İngilizce) Anabilim Dalı | |
dc.subject.ytm | Iraq-Erbil | |
dc.subject.ytm | Planning | |
dc.subject.ytm | Strategic planning | |
dc.subject.ytm | Total quality | |
dc.subject.ytm | Total quality management | |
dc.subject.ytm | Universities | |
dc.subject.ytm | Iraq | |
dc.identifier.yokid | 10146008 | |
dc.publisher.institute | Sosyal Bilimler Enstitüsü | |
dc.publisher.university | GAZİANTEP ÜNİVERSİTESİ | |
dc.identifier.thesisid | 469147 | |
dc.description.pages | 90 | |
dc.publisher.discipline | Diğer |