İşletmelerde eğitim yönetimi ve eğitimde dış kaynak kullanımı

Abstract

Son Ylllarda orta ve biiytik ol<;:ekli i~letmelerin hemen hepsi, yah~anlarmm egitimi iyinbiitye ayutmakta, ve personelin daha verimli yah~abilmek iyin ihtiyay duydugu bilgi vebeceriyi kazandmnaya yah~maktadlr. Bu amayla i~letmeler egitim uzmanlarlgorevlendirmekte ve bazen ~irket iyinden egitimler diizenlemekte, bazen de tedarikyidurumundaki egitim ~irketlerini kullanmaktadlrlar.Bu tez <;:ah~masmm amacl, egitim sektoriinde mii~teri ve tedarikyi durumda olan ikikanattaki egitim yoneticilerinin ili~kilerini, birbirlerinden memnuniyet diizeylerini,yah~ma ko~ullanlll ve geli~tirilmesi gerektigini dii~iindiikleri alanlan belirleyebilmektir.Ara~tumada kantitatif ara~tJrma tekniklerinden olan telefonla anket yontemiuygulanrlll~tJr. Gorii~iilen ki~ilere kolayda ornekleme yontemi ile ula~Ilml~tJr.Ara~tJrmanm sonuylarl ozet olarak a~agldaki gibidir:I. ~irketlerin egitirn yoneticileri yah~anlan iyin organize ettikleri egitirnlerin birklsmmda tedarikyi durumdaki egitim ~irketleriyle yah~makta yani dl~ kaynakkullanmaktadular. Ancak egitim ~irketi sahibi ya da yoneticilerinin onemli bir klsml,~irketlerin egitim departmalll yoneticilerinin deneyimsiz ve yetersiz olduklarl,oturduklarl koltugun hakklru veremedikleri gorii~iindedir.2. Ote yandan egitim satm alan egitim yoneticileri de egitirn ~irketlerininperformansmdan tam anlamlyla memnun degildirler. Hatta egitim yoneticilerininbazllarl, bugiine kadar yah~llli~ olduklarl her 10 egitim ~irketinin dordiiniin yok kotiioldugunu dii~iirunektedir.3. Egitim sektoriiniin mii~terisi ve tedarikyisi olarak ancak geryek biT ortakltk kurmalarlhalinde ba~arlh olabilecek olan egitim alan ve verenler, beklentilerini ve ihtiyaylanlllbirbirlerine tam anlamlyla anlatarnamakta dolaYlslyla daha verirnli biri ili~kikuramamaktadlrlar.Daha verimli i~birlikleri iyin ilk akla gelen oneri sektoriin iki kanadlrun bir araya gelmesive sektorii geli~tirecek sorunlan yozecek yontemleri geli~tirip uygulamalandtr. Bir digeroneri ise, i~letmelerde uygulanan egitirnlerle ilgili ulusal bir akreditasyon sistemikurulmasl ve her iki kanattaki b~arlh egitirn yoneticilerinin belgelendirilmesi olabilir.

Most of the medium and large scale companies establish budgets for training their staffmembers and try to provide the acquisition of skills of their personnel for a productivework and outcome. For this purpose, many companies utilize either their own trainingspecialists or training companies according to their special needs.The purpose of this present study is to investigate the relationship between the trainingprovider and client in terms of satisfaction, working circumstances, and the areas thatthey feel that need to be improved in the field.In this study, one of the quantitative research methods, phone interview, was applied.Individuals were reached by the technique of easy sampling.The results of the study can be briefly outlined as follows:I. The training department managers partly utilize external sources for providingtraining for their personnel. Most of the training company managers believe that thetraining department managers remain to be inexperienced and inadequate in theirfield.2. On the other hand, training department managers who purchase training programs fortheir personnel are not completely pleased. Furthermore, some of the trainingdepartment managers think that four out of ten training companies they have workedhave been very bad.3. It seems that both the trammg providers and the clients have difficulties inunderstanding each other's needs and expectations and can not establish a productivework relationship. This can be improved only by a cooperative and collaborativerelationship between the provider and the customer.There is a strong need that both the provider and the customer should cooperate andcollaborate together and establish the methods that would provide solutions to criticalissues in the field. One other suggestion would be to set up a training accreditationsystem for both the provider and the customer and to certifY those who satisfY theprerequisites for this accreditation.